Who Did Navient Sell My Loan To?

If you’re wondering “Who did Navient sell my loan to?” then you’re in the right place. We’ll tell you everything you need to know about this process.

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Navient is a student loan servicer that was created when Sallie Mae spun off its loan servicing business in 2014. Navient services more than 12 million student loan borrowers with both federal and private loans. Private loans make up about 25% of Navient’s portfolio.

In the past few years, Navient has sold some of its loans to other servicers. If you have a Navient loan, you might be wondering if yours was sold and who currently services your loan. Read on to find out what you need to know about loans sold by Navient.

What is Navient?

Navient is a student loan servicer, meaning that it manages student loans on behalf of the lender. The company services both federal and private student loans. According to the company, it services more than $300 billion in student loans for more than 12 million borrowers.

What Happened to My Loan?

Your servicer is the company that you send your monthly student loan payment to. If you have a Direct Loan or a FFEL Program loan, your servicer is assigned to you by the U.S. Department of Education. If you have a private student loan, your servicer is the company that you agreed to when you took out your loan—your lender may or may not be your servicer.

When a Direct Loan or FFEL Program loan is sold, the servicing of the loan may also be transferred to a new company. Your new servicer will contact you to introduce themselves and let you know what steps, if any, you need to take. Make sure you keep all contact information for your new servicer in a safe place so that you can make your payments on time and avoid going into delinquency or default.

If your private student loan is sold, chances are good that the terms of your loan will stay the same and that your monthly payments will continued to be processed by the same company. However, it’s always a good idea to check with your lender or servicer after your loan has been sold just to make sure that there have been no changes in the terms of your agreement or in the company that is now processing your payments.

How Do I Find Out Who My Loan Was Sold To?

The best way to find out who your loan was sold to is to log in to your account on the Navient website. Once you are logged in, click on the “My Loans” tab, and then select the loan in question from the list of loans displayed. On the next page, scroll down to the “Loan Servicer” section near the bottom of the page, and you will see the name and contact information for your current loan servicer.

How Do I Contact My New Loan Servicer?

If you have a question about your Navient-serviced loan, please call us at 800-722-1300.

If you have a question about your new loan servicer, please call the customer service number provided in your welcome letter or visit www.myfedloan.org.

What Should I Do if I Have a Complaint About My New Loan Servicer?

If you have a complaint about your new loan servicer, you can contact the company directly or file a complaint with the CFPB.

You can also still file a complaint with Navient. If we confirm that your loan has been sold, we will forward your complaint to your new servicer and provide you with that company’s contact information.


We have now come to the end of our Navient Loan Sale Guide. We hope that this has helped to clear up any confusion you may have had about the process and that you feel better informed about your options.

As we mentioned before, if you are unsure about who currently services your loan, you can always check with Navient directly. You can also contact your current servicer and ask if they are aware of any upcoming changes.

We understand that this can be a stressful and confusing time, but remember that you are not alone. There are many resources available to help you navigate this process, so please reach out if you need any assistance.

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